Senior officer - Business Analyst

Responsibilities

Requirements Gathering:

• Collaborate with stakeholders to gather and document business requirements.
• Conduct interviews, workshops, and surveys to understand business needs.
• Approach each interaction with empathy, actively listening to understand the underlying concerns and goals of stakeholders.

Process Analysis and Improvement:

• Analyze current business processes and workflows.
• Identify inefficiencies and recommend improvements.
• Develop process models and documentation.
• Think like a business owner, considering the long-term impact of process changes on the company's success.

Data Analysis:

• Analyze data to identify trends, patterns, and insights.
• Use data-driven insights to support decision-making and strategy development.
• Ensure data analysis is aligned with the overall business strategy and customer satisfaction goals.

Solution Design and Implementation:

• Work with IT teams to design and implement solutions.
• Ensure solutions align with business objectives and requirements.
• Conduct user acceptance testing and provide training to end-users.
• Prioritize solutions that deliver value to the business and enhance the customer experience.
• Present solution designs and project progress to stakeholders, ensuring clear communication and understanding.

Project Management:

• Manage and coordinate project activities.
• Develop project plans, timelines, and budgets.
• Monitor project progress and report on status to stakeholders.
• Take ownership of projects, ensuring they are delivered on time, within scope, and within budget.

Stakeholder Communication:

• Serve as a point of contact between business units and technical teams.
• Facilitate communication and ensure alignment on project goals and deliverables.
• Communicate with empathy, ensuring stakeholders feel heard and understood.
• Deliver presentations on project status, challenges, and achievements to keep all parties informed and engaged.

Compliance and Risk Management:

• Ensure solutions comply with industry regulations and standards.
• Identify and mitigate risks associated with business processes and solutions.
• Adopt a proactive approach to risk management, thinking ahead to prevent potential issues.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 3-5 years of experience as a Business Analyst, preferably in the insurance broker industry.
• Experience with underwriting processes, claims management, and product development is highly desirable.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis tools and software.
• Knowledge of insurance industry regulations and standards.
• Project management skills and experience with Agile methodologies.