Stakeholder Analysis Thanachart Group’s stakeholders can be divided into eight groups: shareholders and investors, committees, employees, customers, partners and creditors, competitors, society and environment, and regulatory authorities. Thanachart Group regularly communicates and engages with issues related to stakeholders. Comments from stakeholders have also been used to assess major sustainability issues. Table shows details of communication with stakeholders Stakeholders Participation Channels Stakeholders’ Expectation Response Guidelines Shareholders and Investors • • • • • • • Shareholders’ Meeting Disclosure of Quarterly Financial Results and Annual Report Analyst Meeting Investor Relations Inquiries via the website Complaints and whistle-blowing channels Disclosure of Information • • • • • • Good performance, sustainable and stable growth Dividends are paid regularly at a rate close to the previous year Effective risk management Good corporate governance Business is conducted transparently in accordance with applicable laws and regulations Obtain accurate, complete, and timely information • • • • • Disclose information with transparency and meet the official criteria Cautious business practice. The team has knowledge and competence under effective risk management Seek investments that provide worthy returns for shareholders. Invite shareholders to attend the annual general meeting and allow shareholders to ask questions and comment Senior executives provide investors with information Board of Directors • • • Monthly Board of Directors’ meetings Requesting information from management directly Meetings of Non-executive Directors • • Continuous learning in order to cope and adapt under various changing factors Receive informat ion about meetings well in advance. • • Co l l e c t a nd p r e s e n t appropriate training courses or seminars Information about the meeting is submitted to the Board of Directors in a timely manner 56-1 One Report / Annual Report 2021 Thanachart Capital Publ ic Company Limited 77
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