2. Risk Management Risk management that is both effective and in line with changing circumstances shall help Thanachart Group respond to risks properly and in a timely manner. This shall lead to the confidence of all stakeholders. As a result, Thanachart Group can grow steadily and sustainably. The Company has therefore formulated policies and guidelines for risk management clearly in writing whereby the responsibility of relevant agencies is defined, and all employees are supposed to observe them. Risk management process which is to be implemented is also defined in 4 steps as follows: 1) identifying the nature of risk and risk factors 2) developing appropriate tools and models for risk measurement and risk assessment 3) controlling risk within acceptable level, and 4) monitoring risk status in order to cope with it in time for any possible scenario. The Company has arranged to set up a committee and related agencies whose roles and responsibilities are clearly defined in managing and overseeing risk in all possible aspects. For details, please refer to Section 1.2 Risk Management. As for the risk of COVID-19 pandemic, Thanachart Group is fully aware of its risks and consequences. The Group focuses on the safety of employees in every member company in the Group as well as prevailing economic conditions, banking and financial volatility, and every aspect of service rendered to customers, trading partners including other business-related stakeholders. In summary, the risk management overview and related measures to prevent the spread of COVID-19 are as follows: 1) Employee Security Measures 1.1 In each member company in Thanachart Group, departmental measures are imposed for surveillance to contain the pandemic. Adjustment is made and a hybrid working format is adopted whereby on-site working and working-from-home is proportionately allotted for employees, based on appropriate time slots, and each employee’s responsibilities. In this way, workplace density can be reduced. The consideration of hybrid format shall also be In addition to the complaint channel via website and E-mail above, complaints can be forwarded to: Head of Audit Department Address: 444 MBK Tower, 17th Floor Phayathai Road, Wangmai, Pathumwan, Bangkok 10300, Thailand 2019 2020 2021 Total number of companies in the Group* 19 17 18 Number of the Group’s member companies which are CAC members* 14 11 11 Number of complaints regarding corruption incidents n.a. n.a. 37 Note: * Other companies that do not participate in the CAC project membership are the Group’s member companies that operate and their business operations are supervised by the Company’s agencies. More details can be found in Section 2.6 Corporate Governance Policy and Code of Ethics. 86
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