Order of Key Points Indicators Internal Boundary External Boundary Good Corporate Governance • • Complaints of non-compliance with Corporate Governance The issue of corruption All Business Units Shareholders and Investors Customers Regulatory Authorities Risk Management • Conduct business under designated risk ceiling All Business Units Shareholders and Investors Customers Trading Partners and Creditors Regulatory Authorities Shareholder Returns and Performance • • Dividend payment in accordance with the policy Performance is on track All Business Units Shareholders and Investors Customers Trading Partners and Creditors Promoting Financial Innovation • Constantly design and innovate to keep up wi th changing technologies All Business Units Customers Trading Partners and Creditors Cybersecurity and Personal Data Protection • • No personal data breach complaints Follow the policy All Business Units Shareholders and Investors Customers Trading Partners and Creditors Respect for Human Rights and Diversity • No issues of human rights abuses such as child labor and forced labor All Business Units Customers Trading Partners Equal and Fair Treatment of Employees • Unfairly favoring or depriving employees of their rights All Business Units Customers Corporate Social Responsibility • Implement projects that promote social responsibility All Business Units Society and Environment Promoting Participation in Environmental Protection • • Environmental standards are met Promote and support businesses engaged in envi ronmental protection All Business Units Trading Partners Society and Environment 82
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