Stakeholders Participation Channels Stakeholders’ Expectation Response Guidelines • • Commenting on the draft official rules due to be altered Join seminars to gain understanding and clarity in official criteria or guidelines to be observed • • Clear disclosure of information can be verified Cooperating and supporting the work of regulatory authorities • • • Employees comply with good governance policy, business ethics, and anti-corruption policy Cooperate and support the work of the regulatory authorities Participate in events, trainings or seminars held by the regulatory authorities Ranking Major Sustainability Issues The Company has assessed major sustainability issues in order to identify and prioritize issues relevant to Thanachart Group and its stakeholders. The process of assessing major sustainability issues has 4 steps as follows: 1. Identifying major sustainability issues Identify and consider major sustainability issues affecting Thanachart Group. 2. Ranking major sustainability issues Conduct assessment and analyze the information received from stakeholders’ participation through various channels in order to rank major sustainability issues. 3. Investigating major sustainability issues Communicate to all businesses in Thanachart Group to investigate major sustainability issues, present to the Nomination, Remuneration, and Corporate Governance Committee for their approval of major issues and report to the Board of Directors for acknowledgement. 4. Reviewing of major sustainability issues Regularly conduct review of key issues through stakeholders’ participation with a view to improving sustainability actions to be more efficient and more effective. Key Sustainability Points in 2021 1. Good Corporate Governance 2. Risk Management 3. Shareholder Returns and Performance 4. Promoting Financial Innovation 5. Cybersecurity and Personal Data Protection 6. Respect for Human Rights and Diversity 7. Equal and Fair Treatment of Employees 8. Corporate Social Responsibility 9. Promoting Participation in Environmental Protection Significance Level/Impacts on Business Significance Level/Impacts on Stakeholders 8 6 7 5 2 4 3 1 9 4 3 2 1 1 2 3 4 In 2021, Thanachart Group was able to identify nine major sustainability issues. 56-1 One Report / Annual Report 2021 Thanachart Capital Publ ic Company Limited 81
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