Thanachart One Report 2021 - EN

Market and Competition Currently, there is increasing competition from non-bank service providers in line with the increase in customer financial needs as a result of the COVID-19 pandemic which has direct impacts on businesses and their cash flows. Due to various constraints faced by enterprises in using credit lines of commercial banks, services offered by non-bank operators are on the rise. Acquisitions of Products and Services In considering credit lines, the company has established clear policies and procedures. The purpose is to appropriately control loan quality. In this connection, the company uses asset valuation service providers which are selected by its board of directors. On the other hand, its credit analysis unit with expertise in assessing borrower creditworthiness as well as quality and liquidity of collateral is responsible for not only setting a credit line but also loan terms and conditions for each borrower, ensuring that they are suitable. Importantly, the loan will require the approval of its loan committee which has experience in finance and banking business. In addition, T-Plus has put in place appropriate credit procedures and risk control processes. Asset Management Business NFS Asset Management Company Limited and MAX Asset Management Company Limited Characteristics of Product and Service NFS AMC and MAX AMC are directly held by the Company. They operate the asset management business by buying or taking transfers of non-performing assets including collateral of those assets of financial institutions and financial institutions which have been closed down, for the purpose of managing or selling them. They are also engaged in other related businesses which are permitted by the Ministry of Finance’s notifications or the law related to the asset management corporation or other related laws. Market and Competition In managing non-performing assets, the main focus is given on finding solutions to non-performing loans problems. It needs to access the financial health of the debtors and their ability to repay debts. The main objective and policy in managing non-performing loans and restructuring quality of debtors are to contact the debtors for debts restructuring, making them repay debts according to their abilities and turning them into performing loans. For managing foreclosed properties including selling foreclosed properties to interested third parties and a strategy to sell the assets efficiently and to be able to compete with other players in the market, it has hired special consultants specifically for managing properties for sale. These consultants are responsible for collecting information about the properties for sale, determining their selling prices, managing high-value assets, as well as appointing selling agents or brokers with prior experience in selling these types of assets. Asset packaging is done to create more value-added. The coordination with the companies under the Group is promoted to increase sale channel which includes brokers or agents, finding and contacting private companies in organizing public auctions to dispose of the properties, and selling on the website of Thanachart Group, as well as finding and selecting media which helps promote sales and reach as many target groups as possible. Acquisitions of Products or Services NFS AMC and MAX AMC looked for opportunities to purchase non-performing loans (NPLs) and non-performing assets (NPAs) from various domestic financial institutions. In most cases, they would purchase non-performing loans at public auctions. Sometimes they might purchase non-performing loans directly from financial institutions. These also included the acquisition of non-performing assets at auctions in which pledged collateral of non-performing assets previously managed by NFS AMC 46

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