in a continuous manner. Through its exhibition booth, it also participated in the activities organized by the SET and TFEX. These marketing activities are considered as key channels for expanding TNS’s customer base as well. As regards 2022, TNS remains committed to developing the preparedness of personnel and systems to support the delivery of services to customers and investors. TNS continues to provide investment consultants and supporting staff with knowledge and understanding and also provides customers with knowledge and understanding by disseminating public relations materials about the services to supporting staff, customers, and members of the general public. 3. Securities Borrowing and Lending (SBL) TNS began giving Securities Borrowing and Lending (SBL) services on 9 September 2009, based on the idea of putting in place additional investment tools for customers, resulting in the availability of a full range of integrated services. In this connection, TNS served as an intermediary between customers who wanted to increase returns from the securities held by them by lending and those who wanted to borrow securities and sell short when the market was bearish. TNS already developed its SBL services, making them more convenient and efficient through the establishment of the SBL real time system which enabled customers to sell short right after borrowing securities. In this connection, the value of the securities borrowed in 2021 amounted to 3,497.50 million baht. In 2022, TNS has a plan to expand its customer base consisting of both retail and institutional customers. It also plans to improve its services, aiming at providing customers with maximum benefits from investment. In addition, it provides investment consultants and supporting staff with knowledge and understanding of the SBL. TNS also provides customers with the knowledge and understanding by disseminating public relations materials about the services to supporting staff, customers, and members of the general public. 4. Securities Registrar Services TNS has established a work unit for the Securities Registrar Services which include the following three functional characteristics: 1. Services to the securities issuers, such as preparation of the lists of transactions related to securities transfers, pledging, freezing, allocation, notifications of allocation amounts, dividend payments, interest payments to securities holders, calculation of taxes, dividends and withholding interest tax, as well as preparation of various reports as requested by the securities issuers. 2. Services to securities holders, such as securities holder register, changes to information of securities holders, securities transfers, issuance of new securities certificates, publishing and dissemination of documents to securities holders. 3. Services related to rights offering and securities holders’ exercise of rights offering warrants. Among others, these include preparation and updating of information of securities holders, register containing details of securities holders, preparation of reports to be sent to securities depository companies, and preparation of information for securities issuers for the purpose of securities registration application. 5. Agency Business Supporting Sale and Repurchase of Mutual Funds TNS is an agent supporting the sale and repurchase of mutual funds. In particular, TNS offers two types of account services including (a) selling agent account which discloses the name of unit trust holder and (b) omnibus account which does not disclose the name of unit trust holder. Being responsible for selling mutual funds, TNS is currently an agent of 18 mutual fund companies. While customers can select appropriate mutual funds, TNS provides customers with investment consultants who give advice on all types of investments. TNS also joins 56-1 One Report / Annual Report 2021 Thanachart Capital Publ ic Company Limited 43
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