Market Share and Trading Volume 2021 2020 2019 Trading Volume (Million Baht) The SET 40,997,605 29,828,660 22,441,651 TNS 845,286 866,725 650,075 Market Share (Percent) 2.06 2.91 2.90 Source: the SET In 2021, TNS set a goal to better serve investors in securities trading. Its services encompassed a wide range of investment instruments including ordinary shares, equity funds, fixed income funds, derivative funds as well as asset allocation funds. In addition, TNS placed emphasis on the investment portfolio advisory service called ZEAL. The objective was to provide investors with absolute return. This service was well received by both existing investors who were already the company’s customers and new investors. Characteristics of Customers and Target Groups TNS’s customer groups included individuals and institutional customers, both domestic and overseas. In 2021, based on the types of customers, the trading volume of TNS’s domestic institutional customers, overseas institutional customers, and individual customers (or retail customers) accounted for 20 percent, 1 percent and 79 percent respectively. For target customer groups in 2022, TNS placed emphasis not only on the continuous growth of domestic institutional customers but also increasing the proportion of long-term investors who wanted to generate absolute return through the investment portfolio advisory service (ZEAL) whose goal was to achieve higher absolute return. Focus was also on increasing the number of short-term investors through THINK+ App which gave latest investment information to users. For investors who primarily made short-term speculative investments, TNS also promoted investments through derivative warrants. 2. Futures Brokerage Business Being a member of the Thailand Futures Exchange Public Company Limited (TFEX), TNS has started offering futures brokerage services since 20 July 2006, through investment consultants and internet systems. TNS continues developing the futures brokerage services. The services attract both existing customers and new investors who make their investments through TNS. Currently, the customers who invest in futures consist of retail customer groups and local institutional customers. In this connection, TNS has adopted a strategy to expand its customer base, which includes both local and foreign institutional customers. Importantly, TNS focuses on providing customers and members of the general public with the education which includes basic knowledge, introduction of new products, and investment techniques. In this connection, TNS publishes articles and disseminates public relations news about futures through electronic media and mails to customers. In addition, it organizes training activities and seminars TNS’s trading volume in 2021 and 2020 amounted to 845,286 million baht and 866,725 million baht, accounting for 2.06 percent and 2.91 percent of the SET’s total trading volume respectively. In terms of market share, TNS was ranked 18th among the SET’s 38 brokers. In this connection, the SET’s average daily trading volume (including MAI) increased by 37 percent from 68,607 million baht in 2020 to 93,846 million baht in 2021. 42
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