the principle of equality. Once a resolution regarding the complaint is reached, the Compliance Section shall report the resolution to the Managing Director via the management of relevant department/branch, and send a notice of the complaint resolution to the complainant/customer, advising the resolution within 7 days from the date of resolution. 5. Cybersecurity and Personal Data Protection Thanachart Group recognizes the importance of maintaining the security of confidential data of customers, company personnel, and the Company. Because the misuse of, or inappropriate disclosure of information, or disclosure without the consent of the data owner may cause damage to the data owner as well as the Company, in terms of reliability, individual and public security. As a result, as a precaution against data rights violation, Thanachart Group has formulated a policy of information technology security as well as measures to strictly retain customer data. Both are specified in the Code of Conduct manual. The Group shall never disclose customer data or confidential data except required by law to do so, or given written permission from the customer. The Group shall never exploit customer data. In addition, Thanachart Group has made arrangements to comply with official rules regarding the protection of personal data and data security. This shall cover data of customers, persons doing transaction with the Company as well as the Group personnel. This is to ensure compliance on the Group’s part when the Personal Data Protection Act comes into force. Social Dimension Thanachart Group has a policy to operate in compliance with the law, regulations, and rules regarding social management applicable to business operation of the Group companies.This includes observance of universal human rights in conducting every business activity throughout the value chain. What follows is to reflect Thanachart Group’s commitment to do so. The Group issues guidelines for fair human rights and labor practices, lays down guidelines for treating customers so that they receive complete information, get customized service, and no violation of customer rights is assured. Formulate criteria for a clear and fair procurement process for trading partners as well as conducting business with responsibility to the community and society are also included. 6. Respect for Human Rights and Diversity Thanachart Group upholds important principles to respect human rights and will treat stakeholders with equality, uniformity, and indiscriminate consideration or differences of gender, color, race, religion, language, culture, disagreement, social status or any other status, as well as not supporting and resisting acts that violate human rights directly or indirectly. The Group has a guideline to formulate a human rights policy and shall review it on a yearly basis as well as assess related risk and its effect regarding human rights. The Group shall base its consideration on UN Guiding Principles on Business and Human Rights and use it as a guideline in handling any human rights issue that may arise throughout the supply chain in line with the Group’s operation. As a result, it is certain that at every step of the Group’s business operations, including that of all groups of stakeholders throughout the supply chain, no act of human rights violation shall occur. 7. Equal and Fair Treatment of Employees Thanachart Group has taken steps regarding the issue of treating its employees equally and fairly, based on the operational standards as follows: 1. Thanachart Group follows employment practices in line with the established standards as well as the related laws. In this connection, the Company has also established a clear policy and clear regulations. Avoid violating human rights, e.g. employment of child labor and use of forced labor. Also put in place a process for checking various qualifications before recruitment. 2. Thanachart Group treats employees equitably without giving undue advantages or depriving employees of their rights unfairly, due to differences in their 90
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