travel insurance. 3. Service Quality Development Emphasis is placed on enhancing service efficiency throughout the supply chain, aiming at delivering the best experience possible to customers. In this connection, TNI invests in modern technological systems for limitless business expansion. These systems include iCloud Systems and Artificial Intelligence (AI), among others. TNI also works with a number of its affiliated car repair garages with quality in developing its products. Customer data are assessed and used for improving service quality and developing products which encompass all customer needs. 4. Elevated Customer Care Experience TNI aims to provide customers with utmost satisfaction. They get impressed with good experience at each step of service delivery. Noteworthy is the fact that the company use platforms familiar to customers in their everyday life as a tool to link them to all products of TNI around the clock, such as through TNI’s LINE Services Account namely “Thanachart Insurance”, in addition to the website www.thanachartinsurance.co.th which has been developed by TNI. 5. Investment Emphasis is placed on investing in financial assets which give the best returns under appropriate risks and in line with the market conditions in each period. TNI is committed to enhancing its potential to become a leader in the insurance business. To grow business further and move forward, TNI is prepared not only for delivering services to customers and trading partners in an efficient and comprehensive manner but also for enlarging its customer base. This will help increase its competitiveness in the long term and enable it to grow in a stable and Assets Used in Business Operations TNI has equipment, right-of-use assets and intangible assets for business operations as follows: Items 2021 2020 2019 Equipment 56 34 37 Right-of-use Assets 178 206 - Intangible Assets 89 60 40 Total Assets Used in Business Operations 323 300 77 (Unit: Million Baht) 56-1 One Report / Annual Report 2021 Thanachart Capital Publ ic Company Limited 37
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