Thanachart One Report 2021 - EN

Vision To be the leader in the loan services for commercial cars, vehicles, other assets and one-stop services that can satisfy customer’s needs covering all provinces nationwide. Missions Mission to Shareholders THANI will conduct business with transparency, efficiency and sustainable growth in order to continuously gain good performance and business result for shareholders. Mission to Employees THANI will develop human resources to occupy capabilities, expertise, skills, professionalism while sustaining honesty and professional code of conduct. THANI will provide the proper remuneration to sustain the qualified employees with the Company. Mission to Trade Partner THANI will create confidence, good relationship, fast services and fair return on business to trade partners for the efficient long-term business partnership. Mission to Customers THANI will develop products and services to the excellence to meet targeted customer’s needs and create highest customer satisfaction. Mission to the Society THANI will conduct business in accordance with good corporate governance with honesty and resistance to all forms of corruption in order to give back to society and to cooperate in the country’s economy development. Mission to the Environment THANI will conduct business with responsibility to the resources and environment and involving in the conservation, rehabilitation and balance of the ecosystem. Income Structure Income structure of THANI according to consolidated financial statements for the year ended 31 December 2021, 2020, and 2019 are as follows: Income 2021 2020 2019 Million Baht Percent Million Baht Percent Million Baht Percent Hire Purchase Interest Income Passenger Cars 1,011.71 23.94 1,012.18 23.74 946.05 22.32 Commercial Cars 2,373.21 56.15 2,454.75 57.59 2,552.08 60.22 Total Hire Purchase Interest Income 3,384.92 80.09 3,466.93 81.33 3,498.13 82.54 Financial Leases Interest Income 45.33 1.08 48.82 1.15 40.52 0.96 Other Income Fees and Service Income 201.91 4.78 161.94 3.80 175.33 4.14 Income from Late Payment 165.22 3.91 159.12 3.73 133.78 3.16 Bad Debts Recovery 90.63 2.14 37.62 0.88 28.86 0.68 Insurance Premium Income 177.63 4.20 154.23 3.62 152.83 3.60 Others* 160.85 3.80 234.07 5.49 208.70 4.92 Total Other Income 796.24 18.83 746.98 17.52 699.50 16.50 Total Income 4,226.49 100.00 4,262.73 100.00 4,238.15 100.00 Note: * Others mostly included income awarded for winning the cases in which borrowers were sued for damage, miscellaneous income, interest income from deposits with banks and receivable dividends. 28

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