strength as well as liquidity management, ensuring that it has enough liquidity to make repayments to lenders in accordance with the established schedules. As well, the Company ensures that the related information not only is accurate and sufficient but also is disclosed in a timely manner through a number of pre-specified channels so that the lenders could readily verify the information. The Company has attached to the integrity of fulfilling the obligations made with trading partners, lenders and commitment in no exploitation under the conditions that are mutually agreed upon as well as legal rules and regulations in order to build confidence for long-term cooperation. The related information is disclosed in the report on the Responsibility for Sustainable Operations of Thanachart Group under the topic of “Supply Chain Management”. 3.5 Competitors The Company operates its businesses and competes with the competitors under the rule boundaries. The Company does not engage in any conduct or activity which may cause an overall negative impact on the business. 3.6 Society and Environment Thanachart Group has taken a responsible attitude towards society. Business operation not only strictly adheres to the relevant laws but also creates the advantages for society and public sector including economy, culture, tradition, and environment. The senior management of the Group has played an important role in promoting the principles of social responsibility. 3.7 Public Sector The Company conducts its business in adherence to laws, rules, and regulations of the authorities as well as provides effective cooperation according to government policies. The Company will not involve or operate business with any illegal organizations or individuals. More importantly, it will not operate any activity that could lead to a corruption in government sector. Mechanism of Stakeholders’ Participation Thanachart Group has developed the system for receiving complaints and suggestions from customers, external parties, and stakeholders more effectively for the purpose of organizational development. This has been undertaken through various channels such as the Company’s website, telephones, notifications, emails or any other available channels, among others. In this connection, announcements were made about the rules and procedures for handling complaints. A work unit responsible for monitoring the complaints was also established in which the responsible unit will follow up the customers’ complaints and provide feedback to every customer or party that lodges the complaints, as well as applying customer’s complaints to improve Thanachart Group’s services, in order to cater customers’ needs and increase consumer or stakeholder’s satisfaction. In this connection, the guidelines for accepting complaints are disclosed on the Company’s website. As regards the filing of complaints about frauds or corruption, Thanachart Group has put in place a specific channel for it, i.e. via the website of each member company of Thanachart Group. With regard to the Company’s specific channel, complaints could be filed through its website (www.thanachart.co.th) on the subject of “Whistleblowing Report”. The complaints and clues could be sent to Anticorruption@thanachart.co.th. The internal audit unit will be responsible for handling them. In this connection, the Company has established a policy and measures for protecting people who file the complaints. The related details are given under the topic entitled “Disclosure about the protection of whistleblowers on corruption”. The report on the complaints and clues to frauds and corruption shall be sent to the Audit Committee and the Board of Directors respectively. In this connection, the Company has established clear guidelines for protecting the 157 56-1 One Repor t / Annual Repor t 2021 Thanachar t Capi tal Publ ic Company Limi ted
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