138 insuarnace premiums will grow by 3 percent. In this connection, insurance companies may adopt more pricing strategies for competition as the insurance claims rate in the past year decreased. On the other hand, health insurance premiums are expected to grow due to stronger interest in health. In view of the above situation, TNI makes adaptations and places emphasis on increasing distribution channels. It cooperates with business alliances, aiming at increasing opportunities for business growth with a new perspective. To enable customers to have more convenient access to TNI’s products, TNI increases the distribution channels through brokers. It also focuses on developing products, ensuring that they are suitable to customer lifestyles. TNI offers a wide range of products (product variety) which serve as new alternatives for customers to fulfill all their changing needs at prices appropriate to each customer group (customer segmentation). It also places emphasis on enhancing service efficiency throughout supply chains. The objective is to deliver the best experience possible to customers. In this connection, TNI has invested in new technological systems such as cloud systems and artificial intelligence, to support limitless business expansion. Importantly, TNI joined hands with the car repair garages in its networks in collecting and assessing customer information not only for improving service quality but also for meeting customer needs as much as possible. The objective is to ensure that customers get impressive experience at every step of service. Noteworthy is TNI’s use of the platforms to which customers are accustomed, as a tool to connect them to all services of TNI. TNI is determined to enhance its leadership potential in the insurance business, aiming not only at developing its businesses for further growth and progress but also at getting itself ready for delivering services to customers and trading partners in an efficient and extensive manner as well as for achieving a much broader customer base. This will help increase its long-term competitiveness and enable it to achieve a stable and sustainable growth. Thanachart Securities Public Company Limited Overall Performance Economic conditions and trading value of the SET are two key factors affecting the business operations and growth of TNS. At 2021 year end, the SET Index closed at 1,657.62 points, which was higher compared to 1,449.35 points at the end of previous year. In this connection, the market share commanded by TNS in 2021 was 2.06 percent of the SET’s average daily trading value which was 93,846 million baht, representing an increase of 36.79 percent compared to prior year. Trading volume on the Thailand Futures Exchange (TFEX) in 2021 amounted to 560,653 contracts, representing an increase compared to 494,624 contracts in the previous year. In this connection, Single Stock Futures and SET50 Index Futures accounted for most of the trading volume. Net profit in 2021 was 661 million baht, representing an increase of 182 million baht or 38.00 percent compared to prior year. Total income of TNS amounted to 1,904 million baht, representing an increase of 387 million baht or 25.51 percent. On the other hand, total expenses increased by 17.07 percent. Income Total income of TNS consisted of brokerage fees for trading of securities and futures contracts, fees and service income, interest on margin loans, deposit interest, gains and return on financial instruments and other income. Total revenue of TNS in 2021 amounted to 1,904 million baht, representing an increase of 25.51 percent when compared to the prior year. This was mainly due to TNS’s securities brokerage revenue which increased by 158 million baht in line with the increase in trading volume and the trading situation of the SET. Meanwhile, gain and return on financial instruments increased by 142 million baht when compared to the prior year in line with the increase in investment return. On the other hand, fees and service income amounted to 246 million baht, representing
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